Refund and Cancellation Policy
How to cancel, and when we give refunds.
Last updated 15 September 2026
Contents
1. Cancelling
- You can cancel your subscription at any time from Settings → Billing. No call or email is needed.
- Cancellation takes effect at the end of the billing period you have paid for. You keep full access until then, and you will not be charged again.
- You can export your data until your account closes, and for 30 days afterwards.
2. Refunds
| Situation | What we do |
|---|---|
| You were charged twice, or charged after cancelling | Full refund of the incorrect charge |
| A subscription renewed and you have not used any allowance in the new period | Full refund if you ask within 7 days of the renewal |
| We remove a paid feature or the Service fails materially and we cannot fix it | Pro-rata refund of the unused period |
| You cancel part-way through a billing period | No partial refund; access continues to the end of the period |
| Add-on packs with no units used | Full refund if you ask within 7 days of purchase |
| Add-on packs with some units used | No refund |
| Account closed for breaking the Acceptable Use Policy | No refund |
To ask for a refund, contact support@outiy.com from the account owner’s email address with the invoice number. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.
Nothing in this policy affects rights you have under law that cannot be excluded.
3. How charges appear
Payments are taken by Webdior Solutions Private Limited through Razorpay and appear on your card or bank statement as WEBDIOR SOLUTIONS PRIVATE LIMITED.